Shipping And Refund
Last Updated: 1st January 2026
At Zerofuchs, we are committed to providing a smooth, transparent, and reliable shopping experience. This Shipping & Refund Policy explains how orders are delivered and how returns and refunds are handled when you shop on https://zerofuchs.co.uk/.
1. Shipping Policy
Order Processing
All orders placed on Zerofuchs.co.uk are processed after successful payment confirmation. Orders are typically processed within 1–3 business days, excluding weekends and UK public holidays.
You will receive an order confirmation email once your purchase has been successfully placed.
Shipping Destinations
Zerofuchs currently ships within the United Kingdom. Any international shipping availability will be clearly stated on the website at checkout where applicable.
Delivery Timeframes
Estimated delivery times depend on your location and the selected shipping method. Standard delivery within the UK generally takes 2–5 business days after dispatch. Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. Any applicable shipping charges are clearly shown so you can review them before placing an order.
Tracking Information
Where tracking is available, tracking details will be provided via email once your order has been dispatched.
Delivery Issues
Zerofuchs is not responsible for delays caused by incorrect address details provided at checkout. Please ensure your shipping information is accurate before completing your order.
If your order arrives damaged or incomplete, you must contact us within 48 hours of delivery so we can investigate and resolve the issue promptly.
2. Refund & Returns Policy
We comply fully with the UK Consumer Contracts Regulations and the Consumer Rights Act 2015.
Your Right to Cancel
You have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason.
To exercise your right to cancel, you must notify us in writing via email within this 14-day period.
Return Conditions
Returned items must:
• Be unused and in their original condition
• Include original packaging where reasonably possible
• Not show signs of wear, damage, or misuse
We reserve the right to refuse a refund if returned items do not meet these conditions.
Return Shipping Costs
Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service, as we cannot be held responsible for lost returns.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7–10 business days.
Original shipping charges are non-refundable unless the item is faulty or incorrect.
3. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect product, please contact us immediately. In such cases:
• We will cover return shipping costs
• You may choose a replacement or full refund
• Refunds will include original delivery charges where applicable
Claims must be made within a reasonable time after delivery.
4. Non-Refundable Items
Certain items may not be eligible for return due to hygiene, safety, or customisation reasons where permitted by law. Any such exclusions will be clearly stated on the product page before purchase.
5. Late or Missing Refunds
If you have not received a refund after the stated processing time:
• Check with your payment provider or bank
• Contact us for confirmation and assistance
Processing times may vary depending on your payment method.
6. Contact Us
If you have questions about shipping, returns, or refunds, please contact us:
Website: https://zerofuchs.co.uk/
Email: support@zerofuchs.co.uk